Refund policy

Return, Exchange & Refund Policy

At Abaya Central, every order is carefully inspected before dispatch to ensure it reaches you in excellent condition. If you experience any issues with your purchase, please review our policy below.

Exchange Policy

Products are eligible for exchange within 7 days from the date of delivery.
A ₹150 reverse pickup fee is applicable on all exchange requests.
Each order is eligible for one exchange only.
Exchanges are subject to product availability at the time your request is processed.
If your preferred size, colour or print is unavailable, you may choose another product of equal or higher value by paying the applicable price difference.

Return Policy

At Abaya Central, we do not accept returns for:

Change of mind
Colour or print preference
Incorrect size selection by the customer
Personal preference after delivery

Returns are accepted only if:

You receive a damaged product.
You receive a defective product.
You receive an incorrect product.
Your order is incomplete or an item is missing.

In such cases, please notify us within 24 hours of delivery by email or WhatsApp, along with your order details, clear photographs and an uncut unboxing video of the package. The unboxing video helps us verify claims relating to damaged, defective, incorrect or missing items and enables us to process resolutions much faster. Please ensure the shipping label and package remain clearly visible throughout the unboxing video without any cuts or edits.

Abaya Central reserves the right to decline claims where sufficient evidence is not provided.

Email: support@abayacentral.in

WhatsApp: +91 93247 43046

Requests raised after 24 hours may not be eligible for resolution.

Products Not Eligible for Return or Exchange

Returns or exchanges cannot be accepted for:

Products returned without original tags, packaging or accessories.
Products that have been worn, washed, altered or damaged after delivery.
Customized or made-to-order products.
Products purchased during clearance, sale or promotional events, unless received in damaged, defective or incorrect condition.

Refund Policy

Refunds are applicable only for approved return requests involving damaged, defective, incorrect or incomplete orders.

Once the returned product is received and successfully passes our quality inspection:

Refunds are processed within 3–4 business days.
Refunds are credited to the original payment method wherever possible. If this is not feasible, the amount will be transferred to the customer's bank account.
Abaya Central will bear all shipping and reverse pickup costs for approved refund cases involving damaged, defective or incorrect products.

Refunds are not provided for exchange requests or returns due to change of mind, colour preference or incorrect size selection by the customer.

Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request an exchange, subject to the Exchange Policy above.

Gift Card Terms

Gift cards are valid across all products available on www.abayacentral.in.
No hidden charges or deductions apply.
Gift cards do not expire.

Need Assistance?

If you have any questions regarding your order, exchanges or refunds, our support team will be happy to assist you.